This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
DOCUMENTS THAT CAN BE USED AS PROOF OF ADDRESS & IDENTITY
Proof of identity:
- Current, valid full passport: It must show nationality, place and date of birth, passport number, expiry date, photograph and signature
Proof of address:
- Household utility bill (i.e. gas, electric, water or fixed line telephone but not a mobile phone bill). It must be no more than three months old and show your name and current address
- Local authority tax bill (i.e. council tax) valid for the current year
WHICH COUNTRIES ARE ACCEPTED ?
Your country of residence (taxation) has to be on the list below to open an investor account with Goldbroker.com. Unfortunately, if your country is not one of those listed below, we will not be able to accept you as a client at this point in time due to certain limitations imposed by national authorities.
| Private account : | Corporate/Trust account : |
DO I HAVE TO DECLARE AND PAY TAXES ON THIS INVESTMENT?
It depends on the tax policy of the buyer’s country of residence.
Learn more: Precious Metals Taxes
We cannot provide tax, legal or other advice, so if you are not sure about the taxation in your personal circumstances, we recommend you seek independent advice from a qualified professional.
HOW CAN I SPONSOR FRIENDS WHO WANT TO BUY PRECIOUS METALS?
1. Fill out the affiliate registration form.
2. Click on the activation link that we sent you by e-mail.
3. Log on to your affiliate account.
4. Go to “Marketing Tools” to find your affiliation links and banners.
Learn more: Affiliate program
WHAT GUARANTEES DO I GET IN TERMS OF PRECIOUS METALS QUALITY?
Our sole activity consists in selling investment grade precious metals.
The minimum fineness of our products is 99.5% for gold and 99.9% for silver. Certain products have the maximum fineness of 99.99%.
The bars and coins come from renowned refiners certified by the London Bullion Market Association and from prestigious Mints.
They are maintained in the professional chain since they were manufactured and sold with a certificate of authenticity. Their traceability is thus assured.
You will find on our website references from the renowned brands in the industry, such as Pamp, Valcambi, U.S. Mint, Royal Canadian Mint, Perth Mint, RMC and Asahi.
We shall buy back our clients’ precious metals kept in secure storage units. But, for obvious traceability reasons, we cannot buy back products that have left the storage units (home delivery, withdrawal).
HOW ARE PREMIUMS CALCULATED?
Premiums vary from one product to another depending on several factors – here’s a short list:
- weight: generally speaking, the smaller the product, the higher the premium in relation to the amount of metal
- fineness
- production method: cast or struck
- demand for such product on the market or in a particular geographical area
- refiner’s brand
- costs incurred for a particular design.
For coins, other factors come into play:
- their condition
- the date of issue
Gold and silver coins are sold in BU (Brilliant Uncirculated) state sealed in their original packaging. They have never left the professional chain
HOW TO CHOOSE PRODUCTS?
Click on “Bullion” in the main menu, then on the product category you are interested in.
To obtain more information on the characteristics and price of a particular product, click on “More details”.
To add a product to your shopping cart, click on “Add to cart”.
DO FISCAL LAWS VARY FROM A PRODUCT TO ANOTHER?
Yes. Your fiscal administration may vary from a metal to another or for different products.
This is why the final choice is yours for choosing products and logistics services (secured storage, home delivery, withdrawal in person).
Our sole activity consists in buying and selling precious metals. We are not accredited for giving financial advice or fiscal counselling.
We are sorry for not being able to help you at this level, but fiscal rules keep changing rapidly from a country to another and it would be nearly impossible to keep abreast of all the changes in all of our clients’ jurisdictions.
You will surely get more precise information from a fiscal professional in your own country.
IS THIS PRODUCT AVAILABLE?
To find out if a product is available, please consult that product’s page.
Availability is indicated above the price.
If a product is not available, we will propose a list of products having similar characteristics.
If you wish to be contacted when a product becomes available again, please contact our team.
Storage:
Certain products are not available in all storage locations.
To check on a product’s availability, go the product’s page, then select “Storage service”.
That product will be available in all mentioned storage locations.
I’M LOOKING FOR A SPECIFIC PRODUCT BUT IT DOES NOT APPEAR ON YOUR SITE?
Contact us and we may be able to order it from one of our suppliers.
OPERATIONS
HOW TO ORDER?
To know the exact process, please read our How to order page.
WHAT ARE THE METHODS OF PAYMENT ACCEPTED BY GOLDBROKER?
Only wire transfers are accepted.
HOW TO MAKE AN INTERNATIONAL MONEY TRANSFER?
If you are using an online banking service you will surely be able to use it to transfer money to our bank account.
If you do not have access to one, you will have to go to your banking institution with proper ID.
You know better than us how your bank operates.
Banking details
To access our banking details, you must first validate your account by sending us a copy of an ID and a proof of address.
The owner of our bank account is FDR CAPITAL.
Attention: your Goldbroker account is not a bank account. Do not use your name as the owner of the destination bank account.
You could indicate your client ID as a reference to the transaction, but it is not mandatory.
We have bank accounts for each of the following currencies: EUR, CHF, GBP and USD.
To transfer euro, use our euro account bank details. To transfer US dollars, use our US dollars bank details.
Be careful: if you transfer US dollars to a euro account, banks participating in the transaction may charge additional fees.
Generally speaking, the cost of an international money transfer varies between 25 and 50 dollars, depending on the institution.
SEPA (Single Euro Payments Area) transfer
If you reside in a SEPA area, make sure your bank makes a SEPA transfer.
The cost of a SEPA wire transfer is generally lower (3 or 4 euro, or even free) and it takes less time to execute.
WHAT IS THE MINIMUM/MAXIMUM AMOUNT I CAN INVEST?
Our minimum order threshold is $10,000.
No maximum investment.
CAN I BUY AND SELL WITH ALL CURRENCIES?
We accept transactions in Euros, Dollars, Pound sterling and Swiss Francs.
HOW CAN I CANCEL AN ORDER TO BUY/SELL?
When you buy/sell through your member area or via the registration form, a Goldbroker agent gets in contact with you.
After the transaction details are resolved, you will have to send a confirmation e-mail. Before you send us this confirmation, you can cancel the process by contacting us via e-mail or telephone.
Caution: Once the order is placed, it will be impossible to cancel your purchase.
HOW LONG DOES IT TAKE TO RECEIVE MY PRECIOUS METALS AFTER I ORDER?
There are delays due to the time it takes for bank transfers to be credited to our bank account (usually 1-3 days), but also delays due to delivery of the precious metal itself, sometimes longer for physical silver. The maximum delay is up to 3 weeks.
Our team does everything possible to reduce any delay.
HOW LIQUID IS MY INVESTMENT?
According to official data from the World Gold Council, the gold market comes third in terms of size, just behind the American and Japanese bond markets.
The gold market has enough depth and liquidity for institutional portfolios (pension funds, central banks etc.).
Gold is a very liquid investment – it is easily traded over the counter everywhere in the world.
Given our solid network of clients and business partners, we can assure rapid execution of your sale orders and we guarantee to buy back your precious metals stored in our independent storage partner vaults.
Our 1 % commission is applied on the exit spot price of your total sale.
HOW DO I SELL MY PHYSICAL GOLD/SILVER?
You can either remove your stock and manage the sale yourself (you are the owner of the metals) or use our services for a quick sale, in which case our team of traders will contact potential buyers and manage the sale for you.
Learn more: Sell Your Physical Gold and Silver
Reminder: Goldbroker.com is not intended to be a trading platform of physical quantities. We recommend long-term storage outside the banking system to protect your wealth.
HOW ARE TRANSACTIONS SECURED?
Before any transfer, a contract is signed between the investor and Goldbroker.com. You are protected by this contract.
Your Goldbroker account is protected by secure cryptographic methods. Your transactions are safe and protected by a high-quality security system.
Learn more: Safety
HOW DO I PAY MY INVOICES?
To pay your due invoices, go to “Billing” tag on your account, then click on “Pay” on the right of the invoice. You will then be redirected to our secure payment page.
Next, select your payment mode: debit card, PayPal or wire transfer, and just follow instructions.
Once the transaction is finalized, you will be directed to a payment confirmation page, and a notification will be sent to you via our secured messaging service.
Security
Checkout.com, our service provider for bank cards transactions, is PCI-DSS (security norms of pay card industry) certified.
https://www.checkout.com/certifications/
We will never ask you to provide your banking card information by telephone.
WHAT ARE THE FEES FOR BUYING/SELLING PRECIOUS METALS?
Premiums evolve depending on the metal you invest in (gold or silver, bars or coins) and the amount invested. All are a percentage over spot. Everything is included in the price you see in our shop when buying.
Storage fees are separate than precious metal premiums.
Learn more: Rates
STORAGE
Learn more: Rates
STORAGE
WHERE SHOULD I STORE MY PRECIOUS METALS?
We believe that owning precious metals is part of a strategy of wealth preservation. They should be held in your own name, outside of the banking system and your country of residence.
Our storage solution addresses these concerns. It is being used by more and more investors.
Most of our clients store their precious metals in Zurich, Switzerland. Switzerland is a politically stable country with a dynamic economy and a well-established democratic system. Its jewelry, watchmaking and banking industries make Switzerland one of the most important gold market hubs in the world. Respect of private ownership and confidentiality are fundamental values of the Swiss people.
All this makes Switzerland a chosen locale for storing precious metals.
That being said, the choice of your precious metals’ storage location is all yours.
You may ask for home delivery of your precious metals or choose one of our other storage units in Asia (Singapore) or North America (New York and Toronto).
IS IT SAFE ?
Your precious metals are protected by the strictest security rules. Highly-secured global storage facilities are recognized market leaders. Security at each vault is paramount. Physical surveillance and security systems, in unison with vetting and training of staff, are complemented by the global monitoring and response station ensuring uncompromised security at all times.
DO I HAVE INSURANCE IN CASE OF PROBLEMS?
Your precious metals are stored in a secure vault managed by our insured storage partner. It is not Goldbroker.com which ensures your stock. All our investors are assured through the insurance contract of our storage partner. Your gold/silver is insured against all risks except for losses resulting from a civil war or a nuclear explosion and / or terrorism.
Learn more: Insurance
HOW CAN I BE SURE I ACTUALLY OWN PHYSICAL GOLD/SILVER ?
- By having the original certificate that includes the serial number of ingots and bars stored in New York, Toronto, Zurich and Singapore. A copy of the original certificate is in your website account.
- You may inspect your stock first-hand in New York, Toronto, Zurich and Singapore (on request so our storage partner can welcome you).
- The storage certificate guarantees that, under Swiss law, your gold exists and is securely stored. Under current Swiss law, a storage company cannot issue a storage certificate unless the indicated quantities of gold or silver are physically present in its warehouse.
- You can get pictures of your bars/coins. Pictures are available on request and prior to products storage. The serial numbers will be visible on the pictures.
HOW CAN I BE SURE THAT THE SAME BARS AREN’T BEING ALSO SOLD TO OTHER INVESTORS?
When investing with GoldBroker, you own your gold and silver in your name, in physical form. You are the direct owner. GoldBroker has absolutely no legal right on your stock.
The ownership certificate/title is issued directly by our storage partner, a Swiss company, independent from GoldBroker. Said certificate is unique, given to each individual client, and states precisely the client’s first and last names as well as the serial number(s) of the bar(s).
Under current Swiss law, a storage company cannot issue a storage certificate unless the indicated quantities of gold or silver are physically present in its warehouse.
It is to be noted that the client may go and verify (touch) his/her stock directly at the secured installation without an employee of GoldBroker having to be present.
CAN PRECIOUS METALS BE DELIVERED TO MY HOME?
Goldbroker.com offers a home delivery solution: More information here
However, we recommend holding your stock of gold and silver outside your country of residence and outside the banking system for maximum security.
WHAT IS THE PROCESS FOR VERIFYING OR WITHDRAWING MY PRECIOUS METALS AT THE VAULT?
You may go in person to the vaults in New York, Toronto, Zurich and Singapore to either:
- Visit and inspect your precious metals
- Withdraw a part or all of your precious metals
- Pick up an order right after purchase, without storage or issuance of storage certificate
For security reasons, these operations must be requested 48 hours in advance in order to inform our partner of your visit and get your precious metals ready.
Malca-Amit’ personnel are on stand-by to ensure a discreet environment within the secure zone with full CCTV coverage. Additional security, including armed guards, is available on request. There is no need for an employee of Goldbroker to be present.
Withdrawal of physical silver:
Our storage partner’s vaults are located in duty-free zones or in bonded warehouses. Once the silver is out of the duty-free zone, one will have to pay the customs declaration (190 CHF) and the Swiss VAT of 8%. Those are payable directly to our storage partner in cash or by wire transfer.
The amount of the customs declaration and VAT depends on the storage location.
WHAT ARE THE STORAGE FEES?
Storage fees vary according to the product and the investment amount.
Learn more: Annual storage fees
SHIPPING
HOW MUCH DOES IT COST?
GoldBroker.com offers FREE shipping on all orders, whether it’s gold or silver. We ship orders to all US states and territories.
Orders above $250,000 in value use armored car service only: The total cost of your shipment will depend on the items being shipped and the total weight of the package. All orders will be assessed individually. We offer very competitive rates.
GoldBroker.com can ship internationally, to France only. International shipping rates vary depending on weight. Please contact us for an estimate.
HOW DO I PAY?
We accept bank wire transfers only. We will also run several checks to verify your identity and to keep your investment secure.
IS IT SECURE?
We use secure transportation for all of our shipments, guaranteeing the safety of all packages.
IS THERE A LIMIT?
There is no upper limit on what can be shipped.
HOW DO I ARRANGE SHIPMENT?
To arrange for a home delivery please contact our team, who will be glad to assist you through the process.
CAN I PICK IT UP MYSELF?
Of course. If you do not want to use our service than you are entitled to use your own or pick it up yourself. We supply directions and access to our secure vaults and arrange for your investment to be picked up by you or by someone operating on your behalf. Security checks will be needed in such instances and we cannot be held responsible for anything that happens to a shipment once it is out of our hands. Therefore, you are advised to arrange for insurance yourself.
HOW LONG WILL IT TAKE?
This depends on the destination, but we strive to get your package to you as quickly as possible. As soon as we arrange for the secure transportation of your order, you will be informed and given details on how to track your order.
If the products are available and we have received your payment, in the worst case, the package ships in three business days.
International orders are expected to be delivered within 3 weeks.
WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED?
All of our shipments are insured, so you are covered in the unlikely event that something does happen to it. In case your package is lost or the contents are damaged in transit, we will re-ship identical orders as soon as possible. Please note that our insurance policies only extend to packages in transit. However, with such a secure transportation method, issues such as this are incredibly rare.
DO I PAY TAX OR VAT ON A SHIPMENT?
We will not charge you for this, but you may need to pay such charges depending on your country of residence.
CAN MY ORDER BE HELD AND SHIPPED AT A LATER DATE?
Please contact us if you are unable to receive your order within a certain time frame. We will do our best to accommodate your request.
CAN YOU SHIP MY ORDER TO A PO BOX?
Yes, we can ship your order to a PO box located in the United States.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?
We ship your order as soon we receive your funds. We can’t change the shipping address after the order has been placed.
CAN I CONTACT YOU TO ENQUIRE ABOUT MY ORDER?
Of course. We are always on hand to help where we can. However, thanks to our professional and knowledgeable delivery team, who will arrange the shipment with you, there should be no need for this. They will tell you everything you need to know, giving you details of your order and its estimated date of delivery.
ABOUT CAMMINEGROUP.NET
IN WHAT JURISDICTION DOES CAMMINEGROUP.NET OPERATE?
FDR Capital LLC operates under the name “Goldbroker”. FDR Capital LLC is a limited liability company constituted under the laws of the State of New York. Its headquarters are located at 545 Fifth Avenue, 8th floor, New York, NY 10017. It is registered with the number 150604000 and is duly represented by Mr. Maxime Batel, its manager.
The headquarters’ address is 300 Park Avenue, 12th floor, New York, NY 10022, USA.
Any dispute, controversy or claim arising out of or relating to the terms of use, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the International Arbitration Rules of the International Centre for Dispute Resolution. The number of arbitrators shall be one. The place of arbitration shall be New York.
FDR Capital Ltd operates under the name “Goldbroker”. FDR Capital is incorporated in Malta, registered with the Maltese business registry (# C53008), and is duly represented by its CEO, Mr. Fabrice Drouin Ristori.
The headquarters’ address is 32, Level 3, Regant House Bisazza Street SLIEMA SLM 1640 – MALTA.
Any litigation, controversy or claim arising from or having to do with terms of use, or violation thereof, termination of cancellation, shall be settled by arbitration, in conformation with Part IV (Domestic Arbitration) of the current Maltese arbitration and arbitration settlement law.
Malta is part of the European Union.
IS CAMMINEGROUP REGULATED LIKE AN INVESTMENT COMPANY?
Goldbroker is not an investment company. Goldbroker neither sells financial products nor provides financial advice.
A Goldbroker account is neither a precious metals account nor a bank account.
Goldbroker’s activity is limited to buying, selling and storing precious metals in physical form – bars and coins exclusively.
The buy/sell operations are executed in conformity with orders placed by the clients.
Goldbroker is not a precious metals depository for its clients.
Precious metals held by our clients in secured vaults do not appear on FDR CAPITAL LLC’s balance sheet and are exclusively owned by our clients, as attested by the storage certificates.
Goldbroker is not an investment fund or a financial institution, so it is not regulated as such.
Our trading activity is relatively simple, and we do not act as counterparty to our clients.
However, given the importance of the transactions and our international activity, we apply a preventive policy against money laundering and tax evasion, and we are obligated under law to report any suspicious activity to the competent financial authorities.
HOW DOES CAMMINEGROUP GUARANTEE THE CONFIDENTIALITY OF ITS CLIENTS’ INFORMATION?
Confidentiality of information and respect of our clients’ privacy are fundamental values of our business.
As a security measure, we use an extended SSL certificate which lets you verify if you are actually on our site, and the data exchanged between your web browser and our website are encrypted (encryption level 128 bits); this information cannot be intercepted.
As long as it’s possible we only communicate information relative to your transactions via our secured internal messaging service.
However, in a case where we could not obtain a response in a reasonable time frame, we could contact you directly by telephone or email.
We will never ask you to communicate your banking card information via telephone.
Goldbroker does not forward any personal information, or information relative to your transactions, to any authority or government whatsoever.
However, in very precise and serious cases – for instance, if we suspect certain transactions to be tied to criminal activities or money laundering, or if you’re being officially investigated or condemned by a recognised jurisdictional institution – we are obligated to report them or to cooperate with the authorities.